Post by NautiPower137™ 😅 on Nov 24, 2021 6:40:04 GMT
I know it is boring, but if you ever asked how infinity loop looks like in real life, here is one answer 
Q
Dear Gameloft,
after finishing last Gauntlet season as 1st I got reward for 488 place.
I hope you could fix it.
Kind regards
A
Gameloft Customer Care
November 22, 2021, 18:52 +0100
Hello,
Thanks for contacting Gameloft Customer Care. Don't worry we'll do our best to help you.
First, let's make sure we have all the important details clarified.
What is the Time Limited Event in question? When did it take place?
What reward were you supposed to receive?
The better we understand the problem, the quicker we can find a solution for you.
You can see your Conversation ID in the bottom-right corner of this email.
Please note that creating multiple requests or re-submitting issues will lengthen the response time.
Looking forward to your reply!
Gameloft Customer Care
Q
Dear Gameloft. I had to got reward for position 1 in Gauntlet season.
Kind regards
A
Gameloft Customer Care
November 22, 2021, 21:59 +0100
Hello Nautilus,
Thanks for writing to us. My name is Ekaterina. Don't worry; I'll do my best to help you.
Allow me to make sure I have all the necessary details first, though.
When the Gauntlet season in question was active?
Do you mean that you didn't receive Gauntlet rewards at all? Or do you mean that you received them for an incorrect position?
The better I understand the problem, the quicker I can find a solution for you.
Thanks,
Ekaterina
Gameloft Customer Care
Q
Dear Ekaterina,
This was for the just finished Gauntlet season (15. - 22. 11. 2021).
I was rewarder for position 422 with 30 000 Fusion Coins, 1 purple engine and 50 Gauntlet coins instead of reward for position one in elite Gauntlet league.
You could see my reward in attachment.
Kind regards
A
Gameloft Customer Care
November 23, 2021, 01:40 +0100
Hello Nautilus,
Thank you for the information provided.
I have checked your account records and I can see that you have received the correct rewards for the Gauntlet season.
Unfortunately, in this case, we cannot send you any gifts.
If you have any other questions or issues, please do not hesitate to contact us again.
Best regards,
Ekaterina
Gameloft Customer Care
Q
Hello,
but how is this possible? Did I really finished on position 422? with more than 1700 points in the league?
This could not be possible. Please check your servers again. There was a lot of problems over the weekend.
Here is the picture from Saturday which is from my livestream video: https://youtu.be/TeozTxusbwE?t=1677 (skip to 27min57s to see picture below)
At least I want an explanation from you, not just answers like I'm talking with bot.
At least tell me top three and how many points did they have?
Thank you in advance.
Kind regards
A
Gameloft Customer Care
November 23, 2021, 09:31 +0100
Hello Nautilus,
Thanks for your reply.
Our development team has reviewed and checked your issue.
We haven't found any errors on our side. You have received the correct rewards.
I am sorry, but I can't offer you another solution as we rely on our database and developers. Also, we cannot provide you with information about other players.
Thank you for understanding.
Please do not hesitate to contact us again if there is any other matter that we can help with.
Best regards,
Oleg
Gameloft Customer Care
Q
Sorry to hear that,
but you still didn't answer anything.
According to your information about me, in which position I have finished and with how many points?
At least you could confirm that.
It is not possible to be on position 422 with over 1700 points . . .
Kind regards
A
Gameloft Customer Care
November 23, 2021, 13:07 +0100
Thanks for your reply.
You have finished the season not on position 422, but on 488 as it's shown on your screenshot and according to our database.
You have received all the rewards correctly.
We are not able to provide you with all the internal details of the game modes, as this is against our rules.
Thank you for understanding.
Please do not hesitate to contact us again if there is any other matter that we can help with.
Best regards,
Oleg
Gameloft Customer Care
Q
Thanks. So you only check my screenshot?
Very professional from you.
I just asked at least did I have 174x points on that position or not?
Because, how is possible to drop from position 1 to position 488?
It must be something on your side.
Check my position on Saturday.
According to your answer it is clear that you have done nothing.
Almost like bot communication.
So you could not help.
You only discourage me to contact you in the future.
So sad . . .
A
Gameloft Customer Care
November 23, 2021, 15:25 +0100
Thanks for your reply.
If you carefully read our previous message, then we informed you that you took 488th place, as indicated in your screenshot and according to our database. Consequently, we do not rely primarily on screenshots from players but on our database.
Also, we kindly ask you to rely on the results of the season only after it is over, not before.
Thank you for your understanding on this subject.
If you have any other questions or problems, please do not hesitate to contact us. We are always happy to help.
Best regards,
Oleg
Gameloft Customer Care
Q
Dear Oleg,
Thank you for your answer.
But, lets take that fact that I have finished at that position.
Then my question is what happened in last 4 hours before season ends?
When season ends, I had slept, because in my country that is after midnight.
So I kindly ask you to tell me how many points did I have at the end of season. And what happened that I have dropped do badly.
e
Despite to you bot answers, just think as a player. How would you feel?
So then please check last four hours and check the time when I was last time on first place.
According to you answers I guess that you didn't give so much effort my case.
Is it possible to proceed with someone more reasonable?
The fact is when I check last time I was P1. Another day when I turn off my computer I was on position 488.
My question is how??
Kind regards
A
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